We respect privacy and your rights to control your personal data. Our principle guidelines are simple. We will be clear about the data we collect and why. Your data is sacredly protected by us. We do not and will not sell your data to third parties.
The prime purpose of collecting your data is to improve your experience of the Still Spirit service.
Please read this Policy carefully to understand how Still Spirit may collect, use and share your personal information. The terms 'we', 'us', or 'Still Spirit' are each intended as reference to Still Spirit Ltd.
The Types of Personal Information We Collect
Information you provide to us
We may collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you want to learn more about Still Spirit.
Information we collect automatically
We automatically collect information about you, such as information collected by cookies and similar technologies when you use, access or interact with us via our websites or app. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the webpages you view on our websites, whether you interact with content available on our websites and how.
Information obtained from other sources
We may receive information about you from other sources, including third parties, such as social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Policy and we also apply any additional restrictions imposed by the source of data.
Customer Interactions with Still Spirit
To make the information in this Policy easy to understand, we have highlighted different occasions when Still Spirit could potentially collect personal information from customers. The customer interactions with Still Spirit are broken down into the following segments:
Learning about Still Spirit
As you gather more information about Still Spirit, you may virtually or physically visit us. Examples include browsing our website, calling our team, physically visiting the Still Spirit premises or attending Still Spirit-sponsored events. To learn more about the Still Spirit service, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our website.
We collect: name, email address, IP address, and information provided by cookies or similar technology.
Why: We use this information to share news about Still Spirit and the general service offered by Still Spirit. Additionally, the IP address helps us to understand geographic information about our website visitors better, so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.
Buying products from Still Spirit
When you buy from us, you may be asked to provide information so that we can complete your purchase.
We collect: your name, phone number, email address, delivery/shipping address, billing address, and payment information.
Why: We use this information to complete your transaction, carry out any follow up with you about your purchase, arrange delivery of your goods with our 3rdparty courier, help with any delivery issues, handle returns, and other issues related to the use of the Still Spirit service. Processing your personal data for this purpose is necessary for the performance of our service. Please note, we do not store any debit or credit card information.
Getting Help from Still Spirit
From time to time, you may decide to contact our team for assistance with the Still Spirit website or anything else related to our service. To be able to offer you the best service possible, we may collect certain data from you.
We collect: This may include contact information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats and other communications with Still Spirit team.
Why: We collect this information to give you the best and most efficient customer support possible. For instance, for customer inquiries and technical questions, we use contact information to respond to the customer in their preferred channel (phone, email, social etc.).
How We Use Personal Information
Still Spirit uses the data we collect to provide you with the services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you, for example, informing you about new offers or promotions.
Still Spirit uses the data for the following purposes:
Providing our service
We use data to provide, operate, support and improve the Still Spirit service to ensure our customers can enjoy our service as effortlessly as possible. This processing is necessary for the performance of the website.
We use data to respond to customer enquiries. This processing is necessary for the performance of the Still Spirit service, as well as to serve our legitimate interest.
We continually use data for research purposes and to develop and improve our Still Spirit website and service, including maintaining and improving the performance of our Still Spirit website, developing and adding new features or capabilities. This processing is necessary to serve our legitimate interest.
Security, Safety and Dispute Resolution
We use data to protect the security and safety of our website and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.
We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.
Communication, Marketing and Advertising
To give you a better understanding of the personal information we collect and use in different occasions you may interact with Still Spirit, please see the sections below.
How We May Share Personal Information
Still Spirit does not and will not sell personal information about our customers. We only disclose your data as described in this Policy. We may share information with the following types of third parties.
Third Party Vendors
Still Spirit uses a variety of third-party vendors to carry out services like website management and hosting, shipping of items purchased to buyers, debit/credit card processing and email communications. We only share your personal data as necessary. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf of Still Spirit and in accordance with this Policy. It is our legitimate interest to process your personal data for these purposes. For questions about third-party vendors, please send an email to [email protected].
When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, debt collectors, investigative organisations, our affiliates or in legal proceedings.
Sale or Merger
We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice on our website and inform you of your rights.
Sharing and Disclosure of Aggregate Data
We share data in aggregate form and/or in a form which does not enable the recipient of such data to identify you, with third parties, for example, for industry analysis.
The Legal Bases for Using Personal Information
There are different legal bases that we rely on to use your personal information, namely:
Performance of a service
The use of your personal information may be necessary to perform the service we offer. For example, to complete your purchase of your Still Spirit Product, to register and maintain your account, to help with delivery issues, to handle returns.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our Still Spirit service and the content on our websites, to send you notifications with information about Still Spirit services or to use your personal information for administrative, fraud detection or legal purposes.
Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you (e.g. in your ‘My Still Spirit’ account), you may exercise your right to object by sending an email to [email protected]
Security, Storage and Retention of Personal Information We Collect
Still Spirit is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.
While no service is completely secure, Still Spirit takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, your data is protected with encryption during transition over the Internet. Please note, your password is stored using one-way hash, which means that it cannot be recovered (or disclosed) by anyone, including Still Spirit, it can only be reset.
You can only access your Still Spirit account information and our service through the use of an individual user login and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please notify us immediately if you believe your password has been misused. You should always log out and close your browser when you finish your session. Please note, we will never ask you to disclose your password in an unsolicited phone call or email.
If you have any questions about the security of your personal information, you can contact us at [email protected]
Personal data collected by Still Spirit may be stored and processed in your region, or in any other country where Still Spirit or its affiliates, subsidiaries or service providers are located or maintain facilities.
Your Rights and Choices
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
- you can ask us for a copy of the personal information we hold about you;
- you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
- in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
- in certain situations, you can also ask us to send the personal information you have given us to a third party.
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting [email protected]
We will respond to your request as soon as possible but certainly within 30 days.
We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.
Still Spirit Account
If you wish to access, edit or remove profile information, change your password, close your account or request deletion of your personal data, you can do so by logging in to your Still Spirit account or sending an email to [email protected] If you cannot access certain personal information collected by Still Spirit, via the Still Spirit account, you can always contact us by sending an email to [email protected] We will respond to any request to access or delete your personal data as soon as possible, certainly within 30 days.
Your Communication, Marketing and Advertising Preferences
You can opt out of receiving direct marketing communications from Still Spirit by following the instructions included in every email sent to you via the “Unsubscribe” tab. You can also opt out of email subscriptions by updating your Contact Options in your Still Spirit account. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.
Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches or other significant information, such as safety issues.
You can adjust the amount of interest based advertising you may receive by changing your cookie settings. If you have opted out of receiving emails from us, we will not use your email for interest-based advertising activities.
A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Still Spirit uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.
We use the following types of cookies on our website:
Strictly necessary cookies.
These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.
These cookies collect information about how you use our websites. This data may be used to help optimise our website and make it easier for you to navigate.
These cookies allow our websites to remember choices you make while browsing and personalise your experience. We may store your geographic location in a cookie for instance, to ensure that we show you the website relevant to your area.
Third Party cookies
Third party cookies are those placed by websites and/or parties other than Still Spirit. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services, for example, Facebook Data Use Policy.
Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at Still Spirit.com. To learn more about Google Analytics and your data, visit this Google webpage.
How to control Cookie settings
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a “Do Not Track” (“DNT”) signal where you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Policy.
In addition to cookies, we sometimes use small graphic images known as 'pixels' (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests. Learn more about our advertising and marketing activities below.
When you use our app, we collect a unique ad-tracking identifier from your device (the Advertising Identifier or “IDFA” on iOS devices and the Google Ad ID or “AID” on Android devices) so that we can learn more about users of our app and provide the most relevant messaging and marketing. Although these identifiers are unique to your device, they do not contain any of your personal information such as your name or email address.
How to control Identifier Settings
You can control how these identifiers are used, including the ability to reset them, through your device settings. Below you can learn about how to control cookie settings on popular web browsers:
Advertising and Modern Marketing Tools
To help more people find Still Spirit, we use several modern marketing tools in support of our advertising efforts.
If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.
How to Contact Us
If you have any questions about the use of your personal information, please email [email protected]
Still Spirit may modify or update this Policy when necessary, to reflect customer feedback and changes in our Still Spirit Products and Service. Please review it regularly. When we update this Policy, we will revise the 'Last Update' date at the top of the Policy. If there are material changes to the Policy or in how Still Spirit uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Policy to learn more how Still Spirit is using and protecting your information.